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Reliable internet of 012 golden lines

I understand, when I have internet access problems in hotels, airports and other public places. I even understand, when public WiFi along eThekwini shores in KwaZulu works slow. However, I cannot understand, why 012 golden lines (together with Internet Zahav) cannot solve simple loss packets problem when large web resources from my home?

Tracing route to googlemail.l.google.com [66.249.91.83]
over a maximum of 30 hops:

  1     2 ms     5 ms     2 ms  192.168.1.1
  2    11 ms    19 ms     9 ms  10.198.80.1
  3    10 ms    22 ms    13 ms  213.57.43.199
  4     *        *        *     Request timed out.
  5   138 ms   144 ms     *     77.67.61.145
  6   149 ms   138 ms   142 ms  xe-0-0-0.ams10.ip.tiscali.net [89.149.186.233]

Tracing route to googlemail.l.google.com [66.249.91.83]
over a maximum of 30 hops:

  1    31 ms     3 ms     5 ms  192.168.1.1
  2    10 ms     9 ms     8 ms  10.198.80.1
  3     *        *        *     Request timed out.
  4     *       11 ms     *     212.117.151.113.static.012.net.il [212.117.151.113]
  5     *        *        *     Request timed out.
  6   124 ms   127 ms   127 ms  xe-1-0-0.ams10.ip.tiscali.net [89.149.186.241]

Tracing route to googlemail.l.google.com [66.249.91.83]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.1.1
  2    10 ms    19 ms    18 ms  10.198.80.1
  3     *       23 ms    24 ms  213.57.43.199
  4     *        *       15 ms  213.57.43.22
  5     *      139 ms     *     77.67.61.145

  6   133 ms   125 ms   139 ms  xe-1-0-0.ams10.ip.tiscali.net [89.149.186.241]

Tracing route to googlemail.l.google.com [209.85.137.18]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.1.1
  2    33 ms    10 ms    12 ms  10.198.80.1
  3     *       24 ms    11 ms  213.57.43.199
  4    11 ms     *        *     213.57.43.22
  5     *        *        *     Request timed out.

  6   126 ms   133 ms   133 ms  xe-0-0-0.ams10.ip.tiscali.net [89.149.186.233]

Yes, I have a router, I even have more, then one computer connected. Also I wont connect via your VPN, I want direct PPPoE access and I paying for it extra money to you. So why it is too complicated to just fix broken proxy server? Why you want to me every time to connect directly to the modem and see the same problem? Why it is not enough for you, when cable operator connects me to another internet provider and the problem disappears? Why it is a problem to fix broken things? WHY?

Maybe I should sue you for 5 years of such service, I’m paying for? Maybe only this will force you to do something with it!

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13 Responses to “Reliable internet of 012 golden lines”

  1. Abraham Says:

    I have the same problem. I’ve been unable to work on second life because that issue. I made phone calls to the service of 012 and the answer is: "We don’t know" or "There’s no problem with your connection".

    I think one thing is clear,: if they can’t solve this bad work of them, I’ll suspend my contract without paying his famous fine for "leaving contract without any causes".

    I see that  I’m not the only one.

  2. Zed_Prime Says:

    Switch to bezeqint and get over with it…

    Can’t think of a better thing to do.

  3. Tamir Khason Says:

    the problem is to access google/live etc. When we’re connection to other provider everything works fine

  4. Moshe L Says:

    maybe it not packet loss, and the problem it only that some server/router discard pings..

  5. Tamir Khason Says:

    tsahi, why?

  6. tsahi Says:

    Maybe you better blog in Hebrew…

  7. Tamir Khason Says:

    Maya: it is

    Omer: yes, I’m on cable

  8. עומר ון קלוטן Says:

    Tamir,

    Our IT guy said this was because we were on the cable infrastructure and that the problem will be solved once we move to ADSL. Are you on cable as well?

  9. Maya Shoval Says:

    Same here… thought it was because of the other computer on the network, but I guess it is an 012 issue.

  10. Tamir Khason Says:

    Omer, it, seemed, that it is not only about me and you. I go number of emails about the same issues…

    We have a case?

  11. Tamir Khason Says:

    Vladikkk, I used to stick to suppliers. However, if the problem will not be solved soon, I’ll consider switching to other provider.

  12. עומר ון קלוטן Says:

    We have the same issues with packet loss at the office. 012 there too…

    Maybe we should just file a class action lawsuit against them and be done with it.

  13. Vladikkk Says:

    So why are you staying with them that long? I can recommend Bezeqint. I’ve been with them for about 4 years, never had any problems. And it’s great for Xbox Live! also.

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